Sky VIP Gift Not Free

[CaptainCarter]

Hey everyone, 

i can't get the sky vip gift bumblebee free in sky store on Roku 

I have sky broadband and sky mobile and have been sent an email from Sky telling me I'm entitled to the free gift (I'm platinum vip) but it's asking for £7.99 payment. 

I've checked the terms and conditions, I should be able to get it free and download it in the sky store on Roku but I can't, can anyone help please? 

[mike+simmonds]

Hi @CaptainCarter 

When you are in Skystore within your Roku - are you signed in using the same Sky ID as the ID that you were sent the offer on ? 

[caesarome]

You should be able to pick it up for £0.00 via your Sky box or online here:

https://www.skystore.com/product/bumblebee/b7f1d97a-e51c-469a-9746-37f1d75c7f9a

[CaptainCarter]

Yep it's the same (it's the only one I have 😬)

It won't let me sign in on my phone or tablet as they are both Apple but I should be able to do this on Roku on my to right? 

[caesarome]

What is happening when you try to sign in on your phone or tablet ?

[CaptainCarter]

Thanks but no it's still saying £7.99? (Normally I wouldn't care but I haven't seen this film 😬)

[CaptainCarter]

It's says my device is not compatible (and sky store app on Apple devices is only good for watching you have to buy via sky store.com) 

[caesarome · Accepted solution]

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@CaptainCarter wrote:

Thanks but no it's still saying £7.99? (Normally I wouldn't care but I haven't seen this film 😬)

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I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[CaptainCarter]

Great thanks for sending that link I couldn't find it and it sent me to the forum 😊👍

[Exiled-in-HH]

Aren't Sky Store Sky VIP gifts only available to Sky TV subscribers?

[CaptainCarter]

Thanks for this - Sky sorted this out for me immediately through this link, great response from Sky & all sorted 👍😊