No sub titles on purchased film

[Jazzy03]

I purchased the Avatar film recently but there are no subtitles and so I cannot watch it. I've tried everything to no avail. 

[RHONDDA+VIEWER]

This happened to me some years ago., I had expected the DVD in the post (I did say it was some years ago). When I rang and explained that I was unable to watch the film without sub titles Sky refunded me the price I had paid and deleted the film from my planner.

[mike+simmonds]

Hi @Jazzy03 

As @RHONDDA+VIEWER suggests I think your best option is to contact the Skystore team

Livechat is only open for a few minutes now - but open again at 11am

https://www.skystore.com/n/hcus/help/contact-us 

[Jazzy03 · Accepted solution]

Thank you. I just find it unbelievable in this hi tech age that this is an issue!  What are they thinking?