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Discussion topic: Sky Store

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This message was authored by Georgie1982 This message was authored by: Georgie1982

Sky Store

We have purchased 3 films on sky store. But it won't allow us to download to our sky q box. 

it says it will transfer over under purchases. But we've tried for 3 days now and still nothing. 

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky Store

Posted by a Superuser, not a Sky employee. Find out more

Morning @Georgie1982 

 

I've read 3 similar posts to yours this weekend- so it's possible there is a technical glitch- but firstly - if you log on to Sky store on a device - then click on your name, you should see a screen like this. 

IMG_6571.jpeg


when you click on "view my sky account" is it linked ok ?

 

Other than that - you should definitely be able to send buy and keep movies to your box (not rentals)   If not happening you would need to contact the Skystore team - but livechat isn't open on a Sunday. You might get through by phone but queues might be long. 

 

https://www.skystore.com/n/hcus/help/contact-us 

 

hope that helps 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Store

Posted by a Superuser, not a Sky employee. Find out more

If your account is linked then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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