Discussion topic: Purchased film

This message was authored by Bill0125 This message was authored by: Bill0125

Purchased film

I purchased White Christmas but now it's gone off my purchases for some reason and I've not not even watched it yet any one else had this problem and what can I do to get it back .TIA


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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Purchased film

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bill0125 


It's still available on both Sky Store to buy and rent- also, if you have Sky Cinema it's on there for free.  So that suggests Sky still have the rights to host it. 

if you did a buy and keep purchase, can you access it on a device on the Skystore app, then select "send to box"


another option, if you find it again on Sky store - it should be there showing it has already been purchased and allow you to select it again 


if it's showing £7.99 or similar- don't click it or it will charge you again.  

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

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