Sky Store purchases not showing on Sky Q box

[Kei+M]

We're looking into it as something has gone awry here.

Thanks,

[Kevin+j+v]

Many thanks

[Kevin+j+v]

Any joy yet?

it's very intermittent at the moment, it will work for 10 minutes then be off for 10.

[viks76]

No like you say comes back on and then goes off again, really annoying as my daughters films are on there x

[neilreader250876]

Hi , did you ever get issue with sky box not showing purchased movies resolved ? Mine doing it now

[caesarome]

@neilreader250876 

You have a Sky+ box don't you as the posts above were from an issue a few years ago about Sky Q, if so did you follow the advice in replay to the other post you made about this here 

[Anonymous3]

Hi,

Had the same problem, we use mobile broadband.  Found that mobile broadband systems do not use a fixed IP address.  Sky have set up there system to see this as a possible breach to your purchases and block you from accessing them or downloading.  Suprisingly, they do not stop you making the purchase, they want the dosh.

Ended up setting up a fixed IP VPN on the router and hey presto, if I activate this, problem sorted.  Sky did not try to help and were obtuse blaming the broadband supplier.  Very short sited and customer unfriendly....