Sky Store download error - UH001

[UH001]

I have downloaded a film from Sky store in UHD by mistake.  Error UH001. I dont have a UHD enabled TV and I need to cancel this purchase and redownload as HD or SD.  I can cancel the download but it remains in my purchases and I dont seem to be able to purchase it again.  Can anyone help? 

[mike+simmonds]

Hi @UH001 

If this is a rental - all you need to do - as well as deleting the download, go to your recordings / manage / deleted items - and delete it again out of there (I've assumed you are on Sky Q ) 

once it's deleted in this way - you will be able to re order it again in a different format (you won't be charged for the UHD rental )

If it was a buy and keep - it's more complicated and you would need to chat to the Skystore team tomorrow. 

https://www.skystore.com/n/hcus/help/contact-us