Can't login to sky store

[ClaireIsla]

Won't allow me to login to sky store. Just keeps buffering on Please Wait page. Any one else having this issue. Android device.

[caesarome]

@ClaireIsla 

Have you tried deleting the app tjem rebooting your device before installing the app again and then seeing if it will work ?

[ClaireIsla]

Yeah have tried this and resetting internet etc but still no joy. It's just with sky store all the other sky apps are fine x

[caesarome]

@ClaireIsla 

Is your device connected to a Wi-Fi network or mobile data because whatever one it is could you try the other ?

[ClaireIsla]

Have tried on both Mobile data and internet on 2 devices and same result. 

[caesarome]

Is the software on your device up to date and is the app itself up to date ?

I can't think of anything else that you could do to get it working I'm afraid.

[ClaireIsla]

Yes both software and app up to date. I have tried everything I can think of. Thought maybe was just a glitch with sky store x

[caesarome]

It might be a glitch that resolves itself sometime somperjaps leave it for a while then try it again after rebooting your device ?

[connectivityguy]

Hey, 👋 

I recently got an email asking me to download my FREE movie from joining VIP. When I log into Sky store, it just keeps loading after sign in. 

I can't make it work, on my TV, (sky stream) it asks me to log in first on the web. 

 

[caesarome]

@connectivityguy 

It is working for me so have you tried using an alternative browser ?

[connectivityguy]

I have used Chrome and the official app. It's the same in both. 

[caesarome]

Are you using anything that could be bloocking the app like a VPN ?

[connectivityguy]

Nope. I have tried the app, chrome and edge. Also tried on WiFi and mobile data. Same no matter what. 

[connectivityguy]

I'm having this exact issue right now. Did you find a fix?

[Bforts1]

I'm having the exact same issue! It won't ever load the page once I've logged in. Very annoying!