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Discussion topic: 7 day Sky Store Rental not in Recordings or Purchased

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This message was authored by: kitty460

7 day Sky Store Rental not in Recordings or Purchased

Sorry not great with Tech but i purchased The Long Walk movie which said you have 7 days to watch it, I watched it the same evening and figured it stayed within the recordings, downloads or purchased sections, as hubby was going to watch it aswell within the 7days, but it was there in recordings but now disappeared and no history of it anywhere despite it only being bought 24th Dec and now 28th Dec...does it disappear onve its been watched once or should it still be there fir the full 7days?? Thanks 

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This message was authored by: caesarome

Re: 7 day Sky Store Rental not in Recordings or Purchased

Posted by a Superuser, not a Sky employee. Find out more

@kitty460 

You do have 7 days to start watching it but the moment you do this then changes to 48 hours before you would have to rent and pay for it again. You are not the first and will not be the last person to be caught out by this.

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This message was authored by: mike+simmonds

Re: 7 day Sky Store Rental not in Recordings or Purchased

Posted by a Superuser, not a Sky employee. Find out more

@kitty460 

We have heard occasionally of customers getting help by contacting the Skystore support team in similar circumstances. 

no idea if you would be successful but you could try tomorrow (from 11am) to ask if they would offer you a goodwill rental. 

This is their link 

 

https://www.skystore.com/n/hcus/help/contact-us 

 

 


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