Sky Rental will not play

[JanePL]

I downloaded Secret Garden to rent but it appears to be jammed.  It will not play - I just get a blue screen and It will not delete.

[caesarome · Accepted solution]

Try deleting the film, then deleting it again from the deleted folder and then download it again.

[JanePL]

Thank you - I've managed to totally delete it so will now try downloading again!  Many thanks for your help.

[Sherry0967]

I have download The Secret Garden to rent in SD to watch last Saturday. It would not play just a blue screen.

Rang SKY they advised to delete, reboot the box and try again. I did as they suggested and have download again but still a blue screen.

Never had an issue downloading a film before. Does anyone have any othet ideas why it isn't working and what else I can try  please?

[oj01]

@Sherry0967 When you deleted it, did you then permanently delete it from your Deleted Tab. 

[Sherry0967]

Yes I deleted it from my deleted items as well.

[Sherry0967]

I have already  deleted and deleted from the folder and re loaded twice but still just getting the blue screen. I have also rebooted my box.

[JanePL]

Further to my previous comments I have also done everything but Secret Garden will not play - there is obviously a problem with this particular film as all other film downloads have played.

[caesarome]

It might be worth contacting the Sky Store team about this seeing that two of you are having the same problem so they can look into it for you:

https://www.skystore.com/help/contact-us

[Sherry0967]

@JanePL  Looks like there is a problem. I will contact sky and see what they say. Do you want to do the same? 😊

[JanePL]

Yes, I have emailed them so if you contact them as well we may get a positive result!

[caesarome]

Let us know how you get on when they reply to you, make sure you let them know of someone else who is having the same issue.