Sky Glass device limit reached

[Heidi27]

I can't watch the Sky Store movie I just purchased on my Sky Glass TV, it is telling I have reached my device limit. Can someone help me please. I've looked everywhere for help and nothing works 

[caesarome]

@Heidi27 

How many devices do you have registered with Sky Store, if you are not sure you can check by logging in here:

https://www.skystore.com/n/adev/my-account/devices

[Heidi27]

2 devices showing as registered which are the puk boxes. My Sky Glass TV isn't showing in the list. It is also telling me I can't make any changes until 1 August. No idea what is going on. Sky Glass TV is showing as my primary and I'm not able to watch anything I purchase from Sky Store on my Sky Glass TV! 

[caesarome]

@Heidi27 

Have you added a new Sky Store device this month, if not you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us