Does anything appear here for you when you are logged into Sky Store:
https://www.skystore.com/n/amyo/my-account/my-orders
If nothing appears here then there is a live chat that open at 11am tomorrow that you can use to ask the support team about this:
https://www.skystore.com/help/contact-us
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
