Rewind/ffwd My library films

[Cass254]

When I am watching a film from my Sky Store library, if i try to rewind or ffwd it does not work. The film carries on playing but in slo mo. If I press it again this continues. I then press pause or exit and nothing happens. Then about 2 minutes later it tries to do all the things I have requested all at once. I have tried pressing rewind and then just waiting, but then - by the time it finally reacts - it has gone way too far back. Then I have to ffwd, with exactly the same problems. I usually end up turning the film off.

[mike+simmonds]

Hi @Cass254 

Although I haven't experienced that on Skystore- I recognise the same effect as you describe and I've had that on occasions when watching a recorded program 

For me- I can resolve it by powering off my Sky box at the mains plug for around a minute - then power back on. 

It does need a minute or so to allow internal components to discharge and reset themselves 

I hope that works for you if you try it. 

[Cass254]

Thank you Mike. Mine is a NOW box rather than a Sky box (probably should have mentioned that) but I will give it a try.

[mike+simmonds]

Let me know if it helps on Now TV @Cass254 

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