Renting

[Claire1111]

I have rented 2 movies. I have e mail confirmation that they are available to watch but they are not showing on my account. Anyone else had an issue with this? 

[mike+simmonds]

Hi @Claire1111 

Could you clarify- which device did you arrange the rentals on and which device are you trying to watch on ?

rules for rentals are different to those for purchases (buy and keep )

Also, how long ago did you arrange the rentals ? 

[Claire1111]

I rented them around 3 hours ago using my phone. I used a cadburys voucher to pay for them. They are not showing up on my account on sky go or on the tv. I have e mails confirming I have rented them 

[caesarome]

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@Claire1111 wrote:

They are not showing up on my account on sky go or on the tv. I have e mails confirming I have rented them 

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How did you rent them via your phone, did you do it via the Sky Store app ?

[Claire1111]

I rented them in skystore.com using a cadburys voucher I had 

[mike+simmonds]

Hi @Claire1111 

Sky go won't allow you to view rented (or any other Skystore ) movies. You could view them on the Skystore app or on Skystore.com. 

if you have an LG TV on Webos 3 or later you could view on there (through the Skystore app) or most (but not the premiere ) rented movies can be sent from a device to your PC through a Chromecast if you have one 

annoyingly if you rent on Skystore.com you can't view them on your Sky Q box 

[caesarome]

@Claire1111 

You can't watch the rented film via Sky Go but you might be able to via the Sky Store app instead.

[MarthasMum]

Im having same issue three rentals part cadburys voucher part credit can see them on my laptop but not on my tv sky had three emails to confirm purchases too??

[mike+simmonds]

Hi @MarthasMum 

If you have a look at my above post (post number 6) I think this may explain what you are experiencing. Not ideal I know but that's how Skystore rentals work 

[MarthasMum]

Is it worth me contacting sky as they're not viewed and can't be on my chrome book? I wasn't sure how to use the voucher via my tv?

[mike+simmonds]

Hi @MarthasMum 

Redeeming a voucher if you then want to watch on a TV can be annoyingly difficult if you don't happen to have the right technology. 

It's certainly worth a try to see if Skystore will come up with anything as a goodwill gesture. 

Their livechat will be open now and until 7.30pm

Here is a link - hope you get somewhere with them 

https://www.skystore.com/n/hcus/help/contact-us