01 Feb 2025 11:47 AM
Hi
I've been waiting until 1st Feb to add a device to my sky store account. It's a PC.
I did it this morning, but when trying to play any movies it was just a black screen.
To try to fix it, I decided to try deleting cookies.
But it seems the cookie is what links the device to the sky account.
So now that I have deleted the cookies the device is no longer accepted, and it says I have wait another month again to add any devices.
Is there a way around this? It's the same device, just that the cookie was deleted.
And if I do get the device active again, can I get any help with the black screen? Tried restarting the PC, a movie played for a few seconds but then went black again.
Thanks
01 Feb 2025 01:19 PM
Posted by a Superuser, not a Sky employee. Find out moreI would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
01 Feb 2025 01:53 PM
Thanks, yes i've been trying all day to use the live chat. I keep getting an error message.
The phone number I found online gives a menu of options, but it doesn't recognise any dial tones that I press.
Seems impossible to get in touch.
I'll keep at it though, thanks
01 Feb 2025 01:58 PM
Posted by a Superuser, not a Sky employee. Find out moreWith the Sky Store live chat you just stay on the page until it shows that an agent is available.
01 Feb 2025 02:29 PM
It seems the live chat error was just on the PC. I managed to get on live chat on my phone.
Although there were only 3 devices showing on the sky store account page, the agent said there were more than 10 showing on their end. All devices removed by the agent but still had a problem loading any movies - still showing a black screen.
I switch to using the Windows Sky Store App (instead of Edge) and everything is now ok.
So in case any one has similar issues in future - maybe avoid using Microsoft Edge for live chat and for watching movies.
01 Feb 2025 04:07 PM
Posted by a Superuser, not a Sky employee. Find out moreGlad you have it working.