Rental lagging

[LisaMarie21]

I have rented mortal kombat but unable to watch it as it keeps lagging and freezing. My broadband speed is more than adequate, so I have no idea what to do. Any suggestions?

[mike+simmonds]

It could be @LisaMarie21 that it didn't download correctly 

My suggestion would be to delete it - then go to your deleted items and "delete forever" 

(in Sky Q - that is recordings / manage / deleted )

Then download it again 

Its important to do the "delete forever" part. 

hope that works 

If not - I would try a livechat with the Skystore team here 

https://www.skystore.com/n/hcus/help/contact-us 

[LisaMarie21]

@mike+simmonds Hi, I use sky store via my laptop and then plug into my TV. Its always worked fine until today.

How would I delete It? Iv looked but don't see the option.

Thanks

[mike+simmonds]

Hi @LisaMarie21 

ah - I had wrongly guessed you were on a Sky box 

If you are on your laptop - do you see an option to fully download it in to your laptop before pressing play ? 

I don't have a rental I can click on to check - but my thinking is that if you can download it first that should allow stutter free playback