Purchasing/Renting Movies

[Purchasing]

I cannot purchase/rent movies

[nigea99]

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@Purchasing wrote:

I cannot purchase/rent movies

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hi @Purchasing 

I have moved your post from the SKY Q group as I think others here may be better placed to advise.

Please can you let us know what problems/messages you are getting when trying 

[MightyQuinn]

Hi @Purchasing   Have you set up a payment method on the Sky Store website? https://www.skystore.com/n/aacc/my-account/account

[Purchasing]

Yes I've had it for over 20 years, just changed to sky q and that's when it stopped working. Been onto Sky who say my limit is fine so can't work it out 

[mike+simmonds]

Morning @Purchasing 

Could you explain a bit more of the detail of what you are experiencing. What error messages if any ?   Are these problems when you are buying / renting on your new Sky Q box ? 

[caesarome]

@Purchasing 

Are you seeing a message about insufficient credit ?

[Purchasing]

Yes insufficent funds

[caesarome]

@Purchasing 

This is something that the Sky Store support team can easily sorted for you.

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us