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This message was authored by: Andrew6666

Message posted on ‎04 Apr 2025 10:38 AM

Purchased wrongly

I went and purchased the wrong movie can I delete it to get a refund 

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds Answer

Message posted on ‎04 Apr 2025 01:21 PM

Re: Purchased wrongly

Posted by a Superuser, not a Sky employee. Find out more

Hi @Andrew6666 

 

It might be worth trying a livechat with the Skystore support team to see if they will offer you a goodwill gesture. I've put a link for you below. 

alternatively- if it's a rental from your Sky Q box and you don't watch even a second of it, theoretically it should not charge you and disappear from your box after a week. 

https://www.skystore.com/n/hcus/help/contact-us 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Avatar for AndrewF_UK
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This message was authored by: AndrewF_UK

Message posted on ‎04 Apr 2025 11:11 AM

Re: Purchased wrongly

Posted by a Superuser, not a Sky employee. Find out more

All purchases on Sky Store are final as per the T&Cs

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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Avatar for mike+simmonds
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This message was authored by: mike+simmonds Answer

Message posted on ‎04 Apr 2025 01:21 PM

Re: Purchased wrongly

Posted by a Superuser, not a Sky employee. Find out more

Hi @Andrew6666 

 

It might be worth trying a livechat with the Skystore support team to see if they will offer you a goodwill gesture. I've put a link for you below. 

alternatively- if it's a rental from your Sky Q box and you don't watch even a second of it, theoretically it should not charge you and disappear from your box after a week. 

https://www.skystore.com/n/hcus/help/contact-us 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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