This discussion topic has been answered Discussion topic: Can’t play pre ordered movie
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Message posted on 30 Oct 2023 01:30 PM
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I preordered saw x and now it's available it won't let me play it.
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Message posted on 30 Oct 2023 01:41 PM
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I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 30 Oct 2023 01:34 PM
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Re: Can’t play pre ordered movie
If the film has been released and it isn't letting you play it then you could see if you cancel it then order it again:
Go to the Sky Store section online here:
https://www.skystore.com/n/amyo/my-account/my-orders
If this link doesn't take you to it go to My Account > My Orders and select the cancel option against the film that was pre-ordered.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Oct 2023 01:37 PM
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Re: Can’t play pre ordered movie
Thank you for replying. It doesn't give me the cancel or delete option either, it just says you've pre ordered HD digital and then the release date 30/10/23, so I don't know what to do.
Message posted on 30 Oct 2023 01:41 PM
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I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Oct 2023 08:13 PM
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Re: Can’t play pre ordered movie
Same Issue. you can only cancel a pre order 24 hours prio to release, today is the release date, and what's annoying is if you don't have it already pre ordered you can buy it and watch straight away. pre order is meant to be easy and get it as soon as it's available, but here we are, waiting and searching for someone to help.
This isn't the first time having problems with pre orders, my adivce is don't pre order anything! i've been here before and it's frustrating but was hoping they fixed pre orders!
Message posted on 12 Nov 2023 04:32 PM
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Re: Can’t play pre ordered movie
Hello, I am having the exact same issue for this film. Did you manage to get in touch with sky store and get a resolution?
Thank you
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