Purchased film disappeared from My Library

[mike+simmonds]

Can we just go back a few posts here @angryguy 

Have you actually asked the Skystore team where your movie is and why you can't access it. 

As @TimmyBGood says- I've known circumstances where a purchased movie is no longer hosted by Skystore 

I haven't seen a situation where (say) Tango and Cash was purchased by a user - who has not changed their user name or account - and yet that movie is not available to the customer despite still being hosted and sold on both Skystore on line and Skystore on Sky Q

If you look at Tango and Cash in your online library- do you see it there ? 

[angryguy]

Yes waiting on a reply from them

[mike+simmonds]

Thanks for confirming @angryguy 

Losing access to a movie which is still hosted by Sky store is a new one on me. 

So when you search for Tango and Cash on Sky store - you get the same £7.99 screen as me - even though you have bought it in the past  ? (I haven't )

 

Edit : I find livechat a very efficient way of dealing with the Skystore team. They are open now and for another 75 minutes. 

https://www.skystore.com/n/hcus/help/contact-us 

[Thomasoc]

This has happened to me time and time again.

This is incompetence from the sky store team.

I lost trolls a few weeks back, it is now only available to rent, despite contacting them they will not put it back into my sky q box library.

The only way around this is buy DVD's from Amazon and a good DVD player, they cannot be taken away.