Purchased Films

[Chris-Lowe]

Before Joining Sky I had movies purchased on Sky Store via NowTV, why do these not show on Sky store in my new sky Q box?

[mike+simmonds · Accepted solution]

Morning @Chris-Lowe 

Can you see your purchases here ?

https://www.skystore.com/n/mlbm/my-library/my-movies 

If so you can send them to your Sky box by selecting - send to box 

[caesarome]

@Chris-Lowe 

NowTV and Sky are runs as separate companies so I'm not sure if you would be able to access your films that you previously purchased via Now with Sky, so what you might want to do is to ask the Sky Support team about this as they have a live chat that operates from 11am - 7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[Chris-Lowe]

Thanks Mike I hadn't seen that button

[caesarome]

Are they there for you and if so can you send them to your Sky Q box ?

[Chris-Lowe]

This sent the purchased movies to my Sky Q box but I still can't play them, I get an error message.

Because of a technical issue, your download couldn't be completed. Please try again later.

I've been trying for several days & have resent them as well.

[mike+simmonds]

Morning @Chris-Lowe 

Have you tried archiving the movies you have sent (archive on your Sky box)

Power off your box at the main plug for at least a minute. Power back on and try to download again. 

if still stuck - livechat with the Skystore team opens at 11am

https://www.skystore.com/n/hcus/help/contact-us 

[Chris-Lowe]

Thanks Mike

I tried that and the same error so I'll try the Sky chat