@Oz77
You could try a planner rebuild:
Press Services on your remote
Select Help
Select Sky+ Rebuild
This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.
If that doesn't work then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:
https://www.skystore.com/help/contact-us
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