Pre orders sky store

[Louise197866]

I've pre-ordered Peter rabbit 2 and The Unholy which I now see have been charged on my next bill.

However neither are on my purchases.

Has anybody else experienced this?

[caesarome]

I would pick an option here to get in touch with Sky Store support about this:

https://www.skystore.com/help/contact-us

[mike+simmonds · Accepted solution]

Hi @Louise197866 

If they have appeared on your bill then I'm assuming you ordered them from your Sky box 

I'm not at home to check but looking at those 2 movies they appear to have been released now 

A quick suggestion (assuming these are buy and keep movies rather than rentals  ) can you look on the Skystore app or online - to see if they are there. 

If so - you should see a "send to box" option

See if that works.  

[Louise197866]

Thanks very much I'll give that a try 

[Louise197866]

Thank you so much. This was the solution.