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Discussion topic: Unable to get buy and keep back to my purchased file

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This message was authored by: Aleeyah

Unable to get buy and keep back to my purchased file

bought a movie brave a while ago and have been watching this however lately it has disappeared from my purchased planner... I have went into the sky store library to download it to my box ...it says it's done it but nothing is there ... can you help with this please

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This message was authored by: mike+simmonds

Re: Unable to get buy and keep back to my purchased file

Posted by a Superuser, not a Sky employee. Find out more

Hi @Aleeyah 

 

I would first try to archive it and then re download it. 

If that doesn't make it appear - I would go to Skystore online or the Skystore app - locate it there and select "send to box" 

 

If neither of those work I would suggest a livechat with the Skystore team (they won't be open till the morning now )

 

https://www.skystore.com/n/hcus/help/contact-us 

 


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This message was authored by: caesarome

Re: Unable to get buy and keep back to my purchased file

Posted by a Superuser, not a Sky employee. Find out more

Does the movie appear here for you @Aleeyah :

 

https://www.skystore.com/n/mlbm/my-library/my-movies

 

If so select and and use the Send to box option.

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