Unable to get buy and keep back to my purchased file

[Aleeyah]

bought a movie brave a while ago and have been watching this however lately it has disappeared from my purchased planner... I have went into the sky store library to download it to my box ...it says it's done it but nothing is there ... can you help with this please

[mike+simmonds]

Hi @Aleeyah 

I would first try to archive it and then re download it. 

If that doesn't make it appear - I would go to Skystore online or the Skystore app - locate it there and select "send to box" 

If neither of those work I would suggest a livechat with the Skystore team (they won't be open till the morning now )

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

Does the movie appear here for you @Aleeyah :

https://www.skystore.com/n/mlbm/my-library/my-movies

If so select and and use the Send to box option.