Discussion topic: Pre ordered a bluray not arrived

This message was authored by: TWIGGYTA96 · ‎07 Jul 2022

Preordered sonic 2 from sky store it has been released was told it would be posted and has still not arrived and is now not showing on my orders any advice as I have to pay for this on this months bill

This message was authored by: GD1 · ‎07 Jul 2022

@TWIGGYTA96 Your post has been moved from the broadband forum as it's not a broadband issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎07 Jul 2022

@TWIGGYTA96

Does anything show on your order tracking page here regarding this order:

https://www.skystore.com/n/amyo/my-account/my-orders

If not there is a live chat that opens at 11am that you can use to speak to Sky if you are sure you did order this with a Blu-Ray against opposed to just the download option, the link to the live chat can be found here:

https://www.skystore.com/help/contact-us

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