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Discussion topic: Pre order film.

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This message was authored by: Shazum

Message posted on ‎14 Sep 2021 07:07 PM

Pre order film.

Can anyone help. 
i pre ordered a film on sky and money was taken out of my account to pay for it. 
I received the DVD few days ago but the film is not on my planner but I'm able to rent/buy it on my sky Q. 
ive already paid and don't wanna pay again. 
Am I missing something??

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎14 Sep 2021 07:08 PM - last edited: ‎14 Sep 2021 07:34 PM

Re: Pre order film.

Posted by a Superuser, not a Sky employee. Find out more

@Shazum  If it was through Sky Store you need to contact them https://www.skystore.com/n/hgst/help/faq/getting-started

 

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎14 Sep 2021 07:32 PM

Re: Pre order film.

Posted by a Superuser, not a Sky employee. Find out more

@Shazum 

It can sometimes take a few days for a pre-order film to become available but it might be worth checking this with Sky Store support team via the link posted above.

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Message posted on ‎14 Sep 2021 07:35 PM

Re: Pre order film.

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Hi @Shazum 

 

I assume this was a buy and keep movie ?

 

Can you log in to Skystore on a mobile device and see if the movie is there in your library - if so - select "send to box"

 

If all that works you should see your movie in "recordings/ purchases" on your Sky Q menu 


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This message was authored by: Shazum

Message posted on ‎14 Sep 2021 08:22 PM

Re: Pre order film.

Sorted now thanks

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