Peter rabbit free ! But been charge for it.

[Lorna+pr]

Hi just downloaded petter rabbit on sky store cause it’s said it was free. But when I checked my bill for next month it’s charged me £7.99 for it.

[caesarome]

When you placed the order via your Sky box did it show as £0.00 on the screen, if so then you would need to get in touch with Sky Store support about this:

https://www.skystore.com/help/contact-us

[Lorna+pr]

yes it did. 
thanks for your help 

[mike+simmonds]

Hi @Lorna+pr 

As @caesarome mentions - you will always be charged whatever price is showing on the screen when you buy, so if you saw £7.99 then the offer has not reached your account 

So as a rule, only click on a purchase if you accept the price you can see.  On mine - I had £7.99 with a line through it and £0 showing on the right of the screen 

As well as speaking to Skystore to ask nicely for a refund, make sure you have registered as a Sky VIP (takes 4 days to fully register) and make sure your Sky TV ID is linked to your Skystore account 

[caesarome]

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@Lorna+pr wrote:

yes it did. 
thanks for your help 

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If it did show as £0.00 then the Sky Store people will be able to help you with this @Lorna+pr .