0
Discussion topic: Payment details won't update!
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: Kate6143
Message posted on 21 Aug 2024 03:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Payment details won't update!
So my son has just gone to purchase a new movie, entered the pin etc then upon confirming payment a message pops up " there was a problem processing your payment your payment. Please check your card expiry date by visiting sky store com/account" Done this the details are correct but re enter anyway, then I get a sorry we can't update your details are this time, so we call sky customer service can't help, technical support can't help I'm now on hold for 62 minutes waiting to be put through to sky store assistant 🤷🏼♀️ my issue is it won't update my details ! The details that are already correct 😭
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 21 Aug 2024 04:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Payment details won't update!
I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page