Movie credit

[Paulnufc]

Sent an email with a code saying I could have a movie to the value of £13.99 so I went to sky store and bought Abigail for £11.99. I have the movie but cannot see anywhere where I can send it to my sky box I can watch it on my phone or download to phone what am I doing wrong?

[Exiled-in-HH]

What sort of box do you have?

Is the movie available in Sky Store on your box?

[Paulnufc]

Sky Q box, it is available in the store but has a price next to it

[caesarome]

@Paulnufc 

What device did your order the film on ?

[Paulnufc]

Mobile phone

[caesarome]

And if you select the film you don't see the send to box button ?

[Paulnufc]

I've been intouch with sky and they said it can only be watched on a mobile device

[mike+simmonds]

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@Paulnufc wrote:

I've been intouch with sky and they said it can only be watched on a mobile device

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Hi @Paulnufc 

I'd be amazed if what they have told you is true 

I'm not aware of any buy and keep title which can't be sent from a mobile device to a Sky Q box  (same account to same account )

The one you ordered on your phone - is it identical to the one you can see with a price on your Sky box ? (Not a special edition / bonus edition etc)

on your phone when you log in to the Skystore website - sign in - click on your name - look at "my account"    Do you see you regular Sky account linked to the online login ? 

[caesarome]

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@Paulnufc wrote:

I've been intouch with sky and they said it can only be watched on a mobile device

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That doesn't sound right @Paulnufc so if you do not see the send to box button after selecting the film on the Sky Store app then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Paulnufc]

I will thanks