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18 Sep 2023 10:42 AM
I ordered Meg2 last night off Sky Store, by mistake I ordered the UHD version. When I try to watch it is tells me I dont have a UHD TV (which I dont).
I try to download the noral HD version and I get an error message.
Anybody know what I can do?
18 Sep 2023 11:00 AM
Hi @crazymilk
Was this a rental ?
If so all you need to do is delete it, then go to your deleted folder (in recordings / manage) then delete it again out of there.
Then you should be able to rent the HD. You shouldn't be charged for the UHD (as you haven't started to watch it )
If it was a buy and keep- you need to chat with the Skystore team (open in 1 minute)
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
18 Sep 2023 11:11 AM
@mike+simmonds thank you buddy, yes it was a rental.
I will delete it when I get home and give it another go.
Thanks again
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