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Discussion topic: Not authorised movie

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This message was authored by: SNANDK

Message posted on ‎15 Apr 2023 08:11 PM

Not authorised movie

I did not authorise a movie purchase on my sky account how can I cancel it?

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎15 Apr 2023 08:19 PM

Re: Not authorised movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @SNANDK 

 

If it's a rental made on a Sky box and you haven't viewed any of it - then that's not a problem as you won't be charged. 

If it's a buy and keep or a purchase made online / on the app then you need to contact the Skystore team. They will probably ask you who bought the movie as for a buy and keep on your box, they must have known your PIN

 

Livechat is next open on Monday at 11am

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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