@natalilily
If you have been given a code to use then you have to place the order online via the Sky Store website as the code box appears after you select the film as per the image here from @mike+simmonds :
https://helpforum.sky.com/t5/Sky-Store/Here-s-a-free-Sky-Store-movie-to-celebrate/m-p/4784886/highli...
If you have no code then you will need to get in touch with Sky Store support. They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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