New LG TV, new sky customer but won't sign me in

[Armani]

Just bought a New LG TV, new sky customer but won't sign me in.

I signed up to sky tv package yesterday 9th March and the engineer will be arriving on the 12 March with a SkyQ box. So in the meantime I wanted to start watching programmes. I can sign in on my computer and watch programmes but on the LG already supplied Sky Store app, it refuses to sign me in. Get a message I should "go to skystore.com/signup which I have already done. 

Any clue to what it might be?

[caesarome]

As you are going to be a Sky TV customer then when your service goes live you should be able to use your main Sky ID but to do so you would need to link it up which I'm not sure if possible until your services are installed and activated so I would suggest contacting the Sky Store support team about this @Armani if you still can't get logged in 24 hours after creating your account:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @Armani 

There are two different things you are looking at here 

To log in to Sky Go on your PC or on a phone with your Sky TV account- that's how you can watch TV shows live until you have your Sky Q box

The thing on your LG TV is completely different - it's the Sky Store app on which you can view purchased or rented movies

You can't watch live TV through the Sky store app on your LG 

hope that clarifies 

[Armani]

Hi, Thanks for replying and it makes sense. Today I called Sky support and a wonderful man immediately understood the problem I was having. Sky have a security thing and until my SkyQ is activated by the engineer who will come on Friday, Sky Go will not work on a phone or a tablet but will work on  a computer. 

[Armani]

Additional info. @caesarome @mike+simmonds 

I understand the LG WebOS app Sky Store is not Sky Go and to wait until the engineer arrives. But I want to add that Sky Go does work on my hhone, but on an Adroid Box I can login, view the programme listings and times but I cannot watch anything. A large blue box appears with a message "External display output is blocked". So what's this about?

[Armani]

@caesarome @mike+simmonds The sky customer support guy aslo said to install My Sky app on the phone, login and then Sky Go worked. I've installed My Sky on the Android box but still Sky Go gives me the Message "External disply is blocked"

[mike+simmonds]

Hi @Armani 

Although you can cast Sky store content to a TV using Chromecast- to the best of my knowledge you can't cast any Sky Go content in the UK and I don't think you can use an Android box to display on a TV screen 

As you have an LG - you can (as I think you know) view Skystore content directly on your TV

As for Sky go content - the only thing you might want to try is an HDMI direct from your PC to your TV which may work providing you don't have problems with the HDCP 2.2 protection 

[caesarome · Accepted solution]

You can't cast with Sky Go and neither can you use a mobile device like a mobile or tablet to connect it up to the TV as this will be blocked. You might be vale to connect up a latop though.