My sky store wont allow me to buy a film

[Kerroann+nurse]

Have gone to buy a film on sky store for me and my family to watch and its coming up with a message that says my account is not enabled for purchase.

[Gary+1982]

I'm getting the same problem 

[mike+simmonds]

Hi @Kerroann+nurse @Gary+1982 

This is something we see regularly on the forum and just means you need to contact the Skystore team to hsve your account activated / reactivated for Skystore purchases. 

Livechat won't be open now till 11am Monday but you may be able to get through by phone on Sunday. 

this is a good link 

https://www.skystore.com/n/hcus/help/contact-us 

[Thomasoc]

After purchasing over 600 movies on sky store, suddenly I have to get my account activated? **bleep**.

[mike+simmonds]

Hi @Thomasoc 

We do hear of this a lot on the forum.  Thankfully although odd that it happens - usually easy to resolve by contacting  the Skystore team

You may get them by phone today but livechat will be open again tomorrow at 11am

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@Thomasoc 

Did you not use the Live Chat yesterday as you were advised to do as contually posting on here about it will not get this fixed. It was also explained yesterday why you have had this message come up.