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Discussion topic: Missing purchases

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This message was authored by: Sharon31xx

Message posted on ‎03 Sep 2025 04:58 PM

Missing purchases

All my purchases are visible in my library but not on the sky store app on TV. I've downloaded and sent to my box but nothing is there!
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This message was authored by: mike+simmonds

Message posted on ‎03 Sep 2025 05:05 PM

Re: Missing purchases

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sharon31xx 

 

Could you clarify which library you can see them in- and which box you can't (I mean, which Sky platform are you not seeing them on ) 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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