Missing movie.

[terryterry]

I purchased a mivie through Buy & Keep several months ago. Today I wanted to watch it again but noticed it was not listed in the planner where the others are. I logged into Skystore and did the send to box request, seb=veral time now but the movie sill does not show in my planner. I even tried a planner rebuild and resending again, but still the movie is not appearing.

Any ideas??

[caesarome]

You say that it is not in your planner but do you mean the scheduled folder in the planner as this is where all purchases will be.

[terryterry]

It does not appear in any of the planner tabs. It always used to show in the Purchased Tab, where the other movies I purchased are still showing.

[caesarome]

It might be worth getting in touch with Sky Store support about this:

https://www.skystore.com/help/contact-us