Discussion topic: LG TV error Device Limit Reached You've reached your device limit

This message was authored by: TTLTTL · ‎09 Mar 2025

I am trying to view a film bought from sky store on my LG TV but error message says

Device Limit Reached

You've reached your device limit, you can watch on one of your registered devices. Your next change is available on 1 Apr 2025. Manage your devices in My Account.
However My Account shows one of my devices to be my LG TV

This message was authored by: GD1 · ‎09 Mar 2025

@TTLTTL Your post has been moved from the Sky Glass forum as this issue has nothing to do woth Sky Glass

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎09 Mar 2025

@TTLTTL

How many other devices do you have registered and have you made any changes this month by adding another one ?

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This message was authored by: mike+simmonds · ‎09 Mar 2025

Morning @TTLTTL

It does sound like the Sky system has not recognised your LG as the same one as you have registered.

It might be worth trying a Power off / power on reboot of your LG but other than that I'd suggest a live chat (open next at Monday 11am ) with the Skystore support team to explain and to ask them if they can arrange an "extra" device change

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Discussion topic: LG TV error Device Limit Reached You've reached your device limit

LG TV error Device Limit Reached You've reached your device limit

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