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Discussion topic: LG TV error Device Limit Reached You've reached your device limit

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This message was authored by: TTLTTL

Message posted on ‎09 Mar 2025 08:45 AM

LG TV error Device Limit Reached You've reached your device limit

I am trying to view a film bought from sky store on my LG TV but error message says 

Device Limit Reached

You've reached your device limit, you can watch on one of your registered devices. Your next change is available on 1 Apr 2025. Manage your devices in My Account. 
However My Account shows one of my devices to be my LG TV

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎09 Mar 2025 09:29 AM

Re: LG TV error Device Limit Reached You've reached your device limit

Posted by a Superuser, not a Sky employee. Find out more

@TTLTTL  Your post has been moved from the Sky Glass forum as this issue has nothing to do woth Sky Glass

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎09 Mar 2025 09:50 AM

Re: LG TV error Device Limit Reached You've reached your device limit

Posted by a Superuser, not a Sky employee. Find out more

@TTLTTL 

How many other devices do you have registered and have you made any changes this month by adding another one ?

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Message posted on ‎09 Mar 2025 09:51 AM

Re: LG TV error Device Limit Reached You've reached your device limit

Posted by a Superuser, not a Sky employee. Find out more

Morning @TTLTTL 

 

It does sound like the Sky system has not recognised your LG as the same one as you have registered. 

It might be worth trying a Power off / power on reboot of your LG but other than that I'd suggest a live chat (open next at Monday 11am  ) with the Skystore support team to explain and to ask them if they can arrange an "extra" device  change 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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