It was clear I prepaid for a film (scream 6).

[Ben+M123]

Pre paiding for films isn't obvious. We search for scream 6, thought it was available that night to watch with friends and only when finalising the transaction did we notice the film wasn't available to watch. I have not watched the film and would appreciate the amount to be debited back to my account. 

[Daniel0210]

@Ben+M123 
You aren’t addressing Sky Customer Services here as this is mainly a forum where customers help other customers. There will be no contact from Sky due to you posting on here.

You could contact Sky Store regarding this.

https://www.skystore.com/help/contact-us