Insufficient crediy on viewing card.

[Andrea1607]

I have just went to download a free film for vip on sky store and it keeps coming up with message insufficienct credjt on viewing card its never come up before in the 12 years i have been with sky can anyone help

[mike+simmonds]

Hi @Andrea1607 

We see this a lot on the forum. 

From time to time we hear of customers' purchase limit being set or reset to £0 or to a low amount 

It's rarely anything to do with the customer doing something wrong - it just seems to happen 

Thankfully it's usually easy to fix 

A quick livechat to the Skystore team usually resolves it. They are still open now and until 7.30pm. Then tomorrow from 11am

https://www.skystore.com/n/hcus/help/contact-us 

[Andrea1607]

I have tries live chat but it keeps saying unavailable 

[mike+simmonds]

They are there @Andrea1607 and will be for another hour - but I guess just busy.  

If you are free in the morning. Try logging on and getting in the queue at 10.55 am - then wait till after 11am

That's worked for me in the past. 

there should be a phone number in the link I posted earlier - you could try that also