Insufficient credit on viewing card

[Jojo281]

Insufficient credit on viewing card message on movie rental using sky q. But my box has never had a viewing card

[oldfella]

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@Jojo281 wrote:

Insufficient credit on viewing card message on movie rental using sky q. But my box has never had a viewing card

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Hi @Jojo281 

Viewing card is in the right hand end of your Q box.

[Jojo281]

Oh yeah just found it, do you think I need to remove it and re insert to reset?  Thanks 

[caesarome · Accepted solution]

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@Jojo281 wrote:

Insufficient credit on viewing card message on movie rental using sky q. 

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@Jojo281 

This is an issue that the Sky Store team can fix for you tomorrow so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

This error is causing by a spending limit on your account that has either been reached or is set at £0.

[Jojo281]

Thank you! 🙂