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Discussion topic: I have purchased a movie and it’s saying due to technical issue it’s not available

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Message posted on ‎16 Dec 2023 10:22 PM

I have purchased a movie and it’s saying due to technical issue it’s not available

Paid for a movie and cannot open it to watch saying technical issue

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Avatar for caesarome
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Message posted on ‎16 Dec 2023 10:49 PM

Re: I have purchased a movie and it’s saying due to technical issue it’s not available

Posted by a Superuser, not a Sky employee. Find out more

@Jomason75 

If it is a Buy and Keep film have you tried archiving it then downloading it again ?

 

For a rented film try deleting it (and again from the deleted folder) then download it again.

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Message posted on ‎16 Dec 2023 10:51 PM

Re: I have purchased a movie and it’s saying due to technical issue it’s not available

I will try that - thank you for your suggestion 

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