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Discussion topic: I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressin

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This message was authored by Dave198 This message was authored by: Dave198

I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressin

BobMarly: One Love

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This message was authored by caesarome This message was authored by: caesarome

Re: I have just rented a movie but can not watch. I am being instructed to “select to watch” But pre

Posted by a Superuser, not a Sky employee. Find out more

@Dave198 

Can you hit the reply button and tell us what issue you are having as you have tried to type in the wrong box.

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Dave198
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This message was authored by Dave198 This message was authored by: Dave198

Re:Sky Store

I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressing select does nothing. The film is "Bob Marley: One Love.

 

My screen tells me it is rented and expires on Tuesday.

 

I have reset both Q box and router but neither seem to work.

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Re:Sky Store

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dave198 

 

Did you rent it in a version suitable for your TV ? 

eg - if you rented in UHD, do you have a UHD TV ? 


another possibility- 

If you have been able to download it, I would suggest deleting it - then go to your manage / deleted folder (in recordings) and delete it again out of there (this removes it from your hard drive )

 

then try to download again 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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