I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressin

[Dave198]

BobMarly: One Love

[caesarome]

@Dave198 

Can you hit the reply button and tell us what issue you are having as you have tried to type in the wrong box.

[Dave198]

I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressing select does nothing. The film is "Bob Marley: One Love.

My screen tells me it is rented and expires on Tuesday.

I have reset both Q box and router but neither seem to work.

[mike+simmonds]

Hi @Dave198 

Did you rent it in a version suitable for your TV ? 

eg - if you rented in UHD, do you have a UHD TV ? 

another possibility- 

If you have been able to download it, I would suggest deleting it - then go to your manage / deleted folder (in recordings) and delete it again out of there (this removes it from your hard drive )

then try to download again