How do I retrieve my recorded items after receiving a replacement viewing card?

[BetsyDee]

I've had to have my viewing card replaced, I received it today but all of the movies I'd purchased aren't there. Is there any way of getting them back at all please?

[PandJ2020]

Purchases are linked to your account and shouldn't have disappeared for a card swap.

Check the purchased section of download to see if they're there.  If not, you'll have to call Sky.

[caesarome]

@BetsyDee 

If the are not in your purchases section then see if they are available when you login here:

https://www.skystore.com/n/mlbm/my-library/my-movies

If they are you should be able to send them to youyr Sky Q box one by one. If they are not there either then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us