Discussion topic: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and 30

This message was authored by: Rowley52 · ‎01 Jul 2022

It played I would say the first 30 or 40 seconds then the screen went blue and said I had to upgrade my account to view it it's in SD it's happened before I've been charged but can't watch it

This message was authored by: mike+simmonds · ‎01 Jul 2022

Hi @Rowley52

Is this a premiere rental ?

Are you using a Scart rather than HDMI ?

This combination is known to generate a blue screen due to the extra encryption on these movies

If this is your setup, you will need to chat to Sky and probably ask for a refund

If my guess on your setup is wrong - let me know and I'll think again - but this could still be one for the Skystore team

https://www.skystore.com/n/hcus/help/contact-us

They are open for another 45 mins tonight

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Rowley52 · ‎01 Jul 2022

I'm only having problems with rentals if I buy and keep the movies there isn't any issues so I rented Ghostbusters afterlife the screen went blue and said I needed to upgrade my subscription ( all movies where SD) so I tried buying it and it worked perfectly if I try and just rent them it doesn't work but if I buy and keep they are fine no issues at all

This message was authored by: caesarome · ‎01 Jul 2022

Buy and Keep films are different from rented ones as with B&K you own them.

The question by @mike+simmonds still stands, are you watching this on the TV that is directly connected to your Sky box via a HDMI cable ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Rowley52 · ‎01 Jul 2022

Yes I've not had any problems before just the last few weeks

This message was authored by: Rowley52 · ‎01 Jul 2022

The rentals don't appear under rentals on my a box either

This message was authored by: mike+simmonds · ‎01 Jul 2022

hi @Rowley52

If you first pressed play more than 48 hours ago on a rental - the 48 hour rental window would by now have expired and the rentals would no longer appear on your box.

I may have misread your answers to my earlier questions- but if you could clarify the two questions I asked that would help us to understand your difficulty and try to find a solution

So - are these premiere rentals ?

Are you using an HDMI cable between your sky box and attached TV ?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Rowley52 · ‎01 Jul 2022

Yep I'm watching on my tv via HDMI connected to sky q as for if they were premier I'm not sure sorry

This message was authored by: mike+simmonds · ‎01 Jul 2022

@Rowley52 wrote:
Yep I'm watching on my tv via HDMI connected to sky q as for if they were premier I'm not sure sorry

Thanks for clarifying about the HDMI @Rowley52

The premiere rentals are the £15.99 rental range - usually those very new rentals

The blue screen issue I was thinking of is usually confined to circumstances where there is NOT an HDMI involved.

just on the off chance it is still an encryption issue - do you have an alternative HDMI cable you can try ? Or if not - swapping the existing cable round end to end can sometimes help

Worth also trying to power off your Sky Q box at the mains for 60 seconds before powering back on.

I appreciate that you say this is only happening with rentals - so I understand you won't be able to test until you rent again.

If @caesarome is around he may have some better suggestions?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Rowley52 · ‎01 Jul 2022

The films I tried to rent ranged between £4.49 and £5.49 I will give all of the above a go thank you so much for your help and advice wish me luck

This message was authored by: mike+simmonds · ‎01 Jul 2022

@Rowley52 wrote:
The films I tried to rent ranged between £4.49 and £5.49 I will give all of the above a go thank you so much for your help and advice wish me luck

Those weren't premiere rentals then @Rowley52

Blue screen issues on regular rentals aren't common so far as I know. Especially with Sky Q.

I hope one of those suggestions works - but do post again if you get nowhere

good luck !!

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome · ‎01 Jul 2022

@mike+simmonds wrote:

If @caesarome is around he may have some better suggestions?

I was thinking the same as you @mike+simmonds but I have just noticed that @Rowley52 said that a message to upgrade the subscripition appeared on the screen which is odd for a rental film soI would suggest using the live chat tomorrow to get in touch with Sky support about this:

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Rowley52 · ‎01 Jul 2022

Thank you both for all the help and advice

Discussion topic: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and 30

Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and 30

All Replies

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Re: Hey so I’ve just Rented a movie from sky store, it fully downloaded it and played an advert and

Was this discussion not helpful?

Rented movie on Sky Store - movie dissappeared les...

Sky Store Delete Movie

Sky Store purchases won't play or download

SKY STORE MOVIES

Search Sky Community

Start a new discussion