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Discussion topic: Garfield wrong age certificate

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This message was authored by Danniinwonderland This message was authored by: Danniinwonderland

Garfield wrong age certificate

So the new Garfield movie is on sky cinema. I downloaded it and when the age certificate  came on it said rated 15 due to mature themes, strong language. But on the title screen it says PG which makes more sense but I've noticed the same saying about mature themes and strong language on the sky store app. 

anyone know what's going on?

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Garfield wrong age certificate

Posted by a Superuser, not a Sky employee. Find out more

@Danniinwonderland 

It shouldn't be showing two different certificates so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Garfield wrong age certificate

Posted by a Superuser, not a Sky employee. Find out more

@Danniinwonderland 

It shouldn't be showing two different certificates so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by MissSP84 This message was authored by: MissSP84

Re: Garfield wrong age certificate

I just noticed the same thing. Downloaded it for my 3yr old to watch. Must be a mistake, I don't remember there being any swearing, which would normally warrant the 15 rating. 

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Garfield wrong age certificate

Posted by a Sky employee

Hi all,

 

I sent this on to be looked at, but our backend teams were struggling to replicate this. Can you tell me if there have been any changes on your end, if not I can report back?

Chloe-W22

Community Manager

 

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Garfield wrong age certificate

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chloe-W22 

 

presumably your backend team can see the warnings ringed here ?

 

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