4

This discussion topic has been answered Discussion topic: Garfield wrong age certificate

Reply
This message was authored by: Danniinwonderland

Garfield wrong age certificate

So the new Garfield movie is on sky cinema. I downloaded it and when the age certificate  came on it said rated 15 due to mature themes, strong language. But on the title screen it says PG which makes more sense but I've noticed the same saying about mature themes and strong language on the sky store app. 

anyone know what's going on?

IMG_0671.png

 


Best Answers
This message was authored by: caesarome Answer

Re: Garfield wrong age certificate

Posted by a Superuser, not a Sky employee. Find out more

@Danniinwonderland 

It shouldn't be showing two different certificates so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: caesarome Answer

Re: Garfield wrong age certificate

Posted by a Superuser, not a Sky employee. Find out more

@Danniinwonderland 

It shouldn't be showing two different certificates so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

This message was authored by: MissSP84

Re: Garfield wrong age certificate

I just noticed the same thing. Downloaded it for my 3yr old to watch. Must be a mistake, I don't remember there being any swearing, which would normally warrant the 15 rating. 

This message was authored by: Chloe-W22

Re: Garfield wrong age certificate

Posted by a Sky employee

Hi all,

 

I sent this on to be looked at, but our backend teams were struggling to replicate this. Can you tell me if there have been any changes on your end, if not I can report back?

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by: mike+simmonds

Re: Garfield wrong age certificate

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chloe-W22 

 

presumably your backend team can see the warnings ringed here ?

 

IMG_7182.jpeg

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Reply
Answered - Go to Answer