Free voucher to redeem movie

[Dottie001]

Was sent a email with a code to redeem a free movie, went through process but got an error at the end, tried again and was told code has already been used but we have no movie!

[PandJ2020]

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@Dottie001 wrote:

Was sent a email with a code to redeem a free movie, went through process but got an error at the end, tried again and was told code has already been used but we have no movie!

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Who sent you this code?

[Chodley]

And which site did you log into to "redeem" it? Sounds like a potential scam.

[Dottie001]

If was a congratulations email from SKY for another year as a diamond VIP, usual Sky email address. 

[caesarome]

@Dottie001 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @Dottie001 

There have been other similar reports with a suggested solution offered by Sky to another customer. 

have a look here and the suggestion from @caesarome to chat to Skystore support looks to be the way to achieve it

https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-reward-offer-code/m-p/5075054/highlight/false#M26242 

[Chodley]

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@Dottie001 wrote:

If was a congratulations email from SKY for another year as a diamond VIP, usual Sky email address. 

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The "from" address on an email can be easily spoofed so never trust that. Always double check the site any links take you too is the one it should be and not a lookalike clone. Password managers like those on phones or apps & browser plugins  like 1password / lastpass are very good because they won't enter your details into a spoof site and remember all your logins as well as generating secure passwords for you.

sounds like this one is probably legit though.

[2110JOHNBARB0205]

I have had exactly the same problem. How do you solve this ?

[Dottie001]

I was going to call them today and see what they say. This is what somebody else recommended. 

[2110JOHNBARB0205]

Me too - hope we are successful!

[Dottie001]

Spoke with Sky and told you have to redeem from the to and because I used my phone the offer has gone and no chance to get back and they won't offer another code. Completly useless response from the sky team as it doesn't tell you that you have to redeem in the tv!

[Dottie001]

Coffee sent by Sky as another year passed as a VIP member. Have to redeem on the TV, although it tells you to use the app and because I used the app voucher note invalid. Told by Sky advisor that no chance of getting a new voucher so gave bad review to customer service as instruction not clear.