Sky store movies not playing

[DanielleMoon]

Have paid for lots of films on sky store and now none will play, they either don't play/open at all or they say sorry playback not available? 

[mike+simmonds]

Hi @DanielleMoon 

Can you say a bit more about what device you bought them on and which device you are trying to play them on. 

Are you still a customer ? 

[DanielleMoon]

Just a normal smart tv with sky store app, have around 30 films we have bought and now they won't play 

[mike+simmonds]

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@DanielleMoon wrote:

Just a normal smart tv with sky store app, have around 30 films we have bought and now they won't play 

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An older (say 2017 or earlier) LG TV with the Skystore app @DanielleMoon ?

If so I recall another customer with the same issue. Let me know if it's the same issue with an older LG and I'll try to find the other post to see how and if it was resolved 

Also - make sure your LG software is up to date 

[DanielleMoon]

2022 LG every other app works fine it's just sky store plays up a lot and software and updates all up to date 

[mike+simmonds]

Hi @DanielleMoon 

From the other posts I've read, it seems to be a fault for some but not all customers' LG TV (for example my 2021 LG works fine)

from reports, Sky are blaming it on LG - and LG are blaming it on Sky

My suggestion is - report it to both Sky and LG- and hopefully between them they will resolve it by a software update. The more people that report it - the better