Free gift move

[Matt+Webb]

Nothing

I've been looking for 2 days. 

[mike+simmonds]

What I'd suggest @Matt+Webb if you're free at the time, the Skystore support team open their livechat at 11am Saturday. 

confirm to them you are a Sky Q customer and explain the tile is not being offered to you. See if there is anything they can offer 

I find it helps to be in their queue at 10.59am if you have time to do that. Hope that helps 

https://www.skystore.com/n/hcus/help/contact-us 

[Matt+Webb]

Thank you 

[mike+simmonds]

If you get through to them @Matt+Webb and they give you an explanation of why a Sky Q customer like you is not getting the tile, it would be helpful if you could post back on here to say how you get on. 

[MelCLondon]

I didn't get an email offering a free movie, was told about it by a friend at my daughters workplace. Went onto sky store and found the film selection offered. I selected Gladiator and was charged 7.99. I couldn't believe it! I called sky tv and the man i spoke to had no clue about the free movie offer and told me they are not giving free movies away. After a bit of a disagreement he asked his manager who confirmed my free film and he then credited my account the price of the movie. 

I can't believe this is not known by all staff at sky, was not believed! and that I got charged for a film that was supposed to be free, anyone else get charged? 

Very unhappy 🙁 

[dacsue]

Retrieving the free sky store Buy & Keep movie. There is no "Your Sky Store gift on us" tile?

[mike+simmonds]

 

Have you tried looking on your Sky Q menu on your TV, then select Skystore - and look on either the "featured" or "top picks" 

the tile looks like this @dacsue @and should be visible if you are a Sky Q customer 

[mike+simmonds]

That's an odd one @MelCLondon 

Are you a Sky Q customer ? The offer is only for customers on that platform as they were the ones affected 

It's a very good rule to follow on Skystore, if you see an offer / promotion/ apology on the store with a movie showing at £0 then it's free for you - if you see a non zero price - then it's not. 

[Lucy_123]

I received an email saying we had been gifted a movie because of the error with sky q a couple of weeks ago. The gift is not showing in my sky store, does anyone know whee I can find it?! The email said we had until 31st May to claim it.

[mike+simmonds]

Morning @Lucy_123 

On your Sky Q TV menu - under Skystore- then under Top picks or featured - do you see this tile ? 

 

[caesarome]

@Lucy_123 

Go to Sky Store > Featuredb or Top Picks > Your Sky Store Gift On Us

[Matt+Webb]

I've been a sky Q customer for a very long time and had the outage. The email arrives with the apology and gift but no way to get it

[Jacquieeeb]

I received the email from sky offering the movie to compensate for the disruption. I have followed the instructions but the gift on us option is not available on my SkyQ . Any suggestions on how to find the link/access. 

[caesarome]

@Jacquieeeb 

Go to Sky Store > Featured or Top Picks > Your Sky Store Gift On Us

[MelCLondon]

I've been a SkyQ customer for years now, was really disappointed with the film selection offered seeing as I had no Tv for over 24 hours but I'm not surprised 😕